Terms & Conditions


1. Contract

2. Content

3. Ordering and Availability

4. Prices and Payment

5. Shipping

6. Liability

7. Returns

8. Amending or Cancelling and Order

9. Force Majeure

10. Data Security

11. Age Restricted Items

12. Risk and Title of Goods

13. Invalidity and Severance

14. Retention of Title

This website is operated by Books 2 Vessels Wholesale (referred to as "B2V Wholesale/we/our/us"). Upon using the B2V Wholesale website you acknowledge that your (referred to as “you/your”) use of this website including any transactions you make are subject to our terms and conditions. Please ensure that you have read and understand these terms and conditions, including our privacy policy, before using our website. In placing an order with us, it is deemed that you have accepted and understood our most recently published terms & conditions.  Please contact us if you require further clarification upon any of the following points listed under our B2V Wholesale’s terms and conditions.

1. Contract

B2V Wholesale must receive payment for the whole price of the order before your order can be accepted and processed. Your payment of the price for the goods represents an offer on your part to purchase the goods.

We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.b2vwholesale.co.uk

Acceptance of your order (thus completing the contract between you and B2V Wholesale) will take place upon the dispatch to you of products ordered, unless we have notified you that we are unable to accept your order. 

Non-acceptance of an order may be as a result of one of the following; The product you ordered being unavailable from stock.  Upon processing your order we have identified a product or pricing error.  We are unable to obtain authorisation for your payment. 

2. Content

We reserve the right to vary our prices, product descriptions and website content whenever necessary. 

All images depicted on B2V Wholesale website are for illustration purposes only and products may occasionally vary in size, shape or colour. 

All copyright, trademarks and other intellectual property rights in materials remain vested in B2V Wholesale. 

Copying or any form of re-use of the material found at www.b2vwholesale.co.uk is strictly prohibited.

3. Ordering and Availability 

To enable us to offer you the lowest prices the minimum order value that must be placed is £100.00 (excluding VAT and shipping).  You will not be able to complete your order if you do not meet the value of our minimum requirement. 

Infrequently products are out of stock and therefore we cannot guarantee 100% stock availability at all times. 

If we do not have all or enough of the product that you require, B2V Wholesale can provide an update on availability and forecasted shipping dates, please contact us to determine availability timescales. 

4. Prices and Payment

Prices displayed do not include delivery costs. For delivery information and cost please refer to shipping (5).

The displayed prices are excluding VAT. However once you checkout, VAT will always be added where appropriate and shown separately. A VAT invoice will be issued by email upon completed order of your goods.

Payment is taken at the point of checking out, at present we are currently not offering Credit Accounts. Payment can be made upon checkout with major credit or debit cards via WorldPay.  Payment by cash can be made if collecting your order directly from the warehouse.

All credit/debit card payments are processed by our secure payment gateway WorldPay. We also, where relevant, use 3D Secure to prevent fraudulent transactions, which is the most recent fraud prevention initiative that is currently available.

We can take payments via the telephone, should you wish to not order online. Please contact us to arrange your order. 

Countries within the Channel Islands are VAT exempt. Once you have completed check out please contact B2V Wholesale on 01489 795692 or via our contact form and the VAT payment will be refunded to you.

Countries within the EU that are VAT registered are VAT exempt. Please provide us with your VAT number prior to shopping so that we can ensure the VAT payment is removed from your order. 

5. Shipping

B2V Wholesale will ensure that all goods are properly packed and secured in such manner as to enable them to reach their destination in good condition.  Each delivery of goods will be accompanied by a delivery note which shows the date of the order (order number if applicable) and the type and quantity of the goods. 

Orders are despatched either via our own van delivery service, or via third party carrier.

Our own vans cover the Hampshire, Dorset, West Sussex and Somerset areas of Southern England, on a weekly delivery cycle.  Customers within this Southern Central area can either order in time for the scheduled weekly van run, or at anytime, to receive their order via a third party carrier.  Customers located outside the Southern Central region will automatically receive their delivery via the third party carrier.  

Orders that are despatched via a third party carrier are normally received within 3-4 working days of the order being placed. 

Shipping Destinations

We ship within the UK mainland, highlands, offshore islands & Northern Ireland.  Please see definative list below of all postcodes that are NOT within our postal range. 

UK mainland - we offer free delivery on orders over £250 (excluding VAT).  Free shipping will become an option upon checkout when your order reaches £250 or higher (excluding VAT).  

Northern Island - we offer free delivery on orders over £300 (excluding VAT). For orders under £300, please contact us at B2V Wholesale to obtain a postage quote before placing your order. Free shipping will become an option upon checkout when your order reaches £300 or higher (excluding VAT).  

Scottish Highlands & Islands and the Channel Islands please contact us at B2V Wholesale to obtain a postage quote before placing your order.  We can send you a pay by link for your order including additional postage.  

For European orders – the rates vary throughout Europe, and depend on the size of your order. Please contact us at B2V Wholesale to obtain a quote before placing your order – 01489 795692. We can again send you a pay by link for your order including additional postage. 

Post Codes

All those listed below are NOT part of the UK Mainland.

Channel Islands and Northern Island

Jersey - All JE Postcodes

Guernsey - All GY Postcodes

Northern Ireland - All BT Postcodes

Scottish Highlands
















Offshore Islands

Isle of Man - All IM Postcodes

Isle of Wight - PO30-41

Scilly Isles - TR21-25

Orkeny & Shetland - KW-15-17, ZE1-3

Oban - PH33, PA20-49, PA60-80, KA28

Arran - KA2


Collection from our warehouse in Botley, Southampton is free of charge. Collection can be arranged by calling B2V Wholesale on 01489 795692, quoting your order number.

The address for collection is, Unit 9, Bridge Farm Industries, Botley Road, Curbridge, Hampshire SO30 2HB.  Please note collection must be pre-arranged and booked and orders must be collected between 9.30am and 5pm Monday to Friday, within 72 hours of placing the order.

Delivery/Receiving Your Order

Deliveries will be made between the hours of 7.00am to 9.00pm. We are unfortunately unable to deliver on Bank Holidays.

Orders placed before 12 noon and on weekends will usually be despatched the following working day. You will receive an email and your invoice on the day that your order is despatched. Your email will include a reference number so you can easily track your goods delivery.

To ensure safe receipt of your goods, our carriers will require a signature - therefore someone over the age of 18 will need to be at the delivery address to sign for your goods delivery (failed deliveries may incur charges).  Unfortunately there will be no refund for any goods from unsigned deliveries. Please note that if you wish to have the order left unsigned for, neither B2V Wholesale nor the carrier will assume liability.  Please ensure that all the details you have given upon placing your order are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided. 

We are also unfortunately unable to accept any claims for damaged goods that have been signed for in "good condition".  Please check over your goods parcel thoroughly upon delivery.  Once your goods have been unloaded, it is your responsibility to get the goods inside your premises.

Goods supplied will normally be delivered within the following number of working days after dispatch. 

Mainland England and Wales within 3 to 4 working days.

Scotland, Northern Ireland, Channel Islands and offshore Islands within 5 working days.

Europe within 7 - 14 working days

If you require a timed or Saturday delivery please contact us. This service is available, however will be subject to a surcharge. 

Please note, delivery times are not binding.

6. Liability 

Upon delivery of the goods to you, risk of damage or loss of the goods passes to yourself, or indeed if you fail to take delivery of the goods upon the agreed time, when we tried to deliver. 

Dependent on the amount you have placed on your order, orders can consist of more than one box. Please ensure you check the delivery note and the correct amount is signed for. 

Any external signs of damage that have occured through transit must be recorded on the delivery note and reported to B2V Wholesale immediately. Please do not accept delivery if you believe significant damage has been caused. 

Goods do not come with any guarantee whatsoever other than implied by law for business to business sales.

7. Returns

Damaged and faulty items must be returned to us for inspection at your own cost. You are responsible for the handling and shipping of the contents of your returned goods. 

If you wish to return unwanted goods, you must notify us first by phone (01489 795692) and then in writing within a three day cancellation period. The return will be made at your own cost. The goods must be returned to us in the same condition as they were supplied to you, otherwise you will be liable to pay for those goods.  We will not accept returns for goods that have been opened or/and are not in the original packaging.  Claims for damaged or missing goods on orders must be made within three working days of receipt. This does not affect your statutory rights. 

On receipt of any returned goods that are claimed to be damaged, we will inspect the products and determine if any liability can be accepted, we do not accept returns of non-faulty items.

We operate a 5% margin for broken or faulty goods. 

Any shortages or damages, above 5%, must be reported to B2V Wholesale within 24 hours. All claims shall be deemed to be waived and absolutely barred if they fall outside this timescales.

Liability will never exceed the value of the goods.

8. Cancelling or Amending An Order 

Received orders are immediately processed and are passed on to our warehouse to be generated.  Therefore, unfortunately we regret that once an order has been placed, we cannot cancel or amend it unless under extreme circumstance. Any changes or cancellations will incur an administration charge, therefore it is very important to ensure your order is correct upon checkout.

9. Force Majeure 

We are not liable for any delay to perform any of our obligations under the contract made with yourselves if the delay results from events or circumstances beyond our reasonable control, including but not limited to acts of accidents, fire, strikes, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.  Under these circumstances, B2V Wholesale shall be entitled to a reasonable extension of its obligations. 

10. Data Security 

We will collect, process, and/or use personal data provided by you for the purposes of undertaking the customer contract with us, general and long-term customer care and personalised customer service and sales promotion.

All information that is needed to process your order is transmitted through a secure connection using 128 Bit SSL encryption. The personal data provided by you during the course of our business dealings, shall be processed and stored to comply with the provisions of the UK Data Protection Act. 

You have the right to access and review your personal data at any time and to request that your personal data be corrected, amended or deleted.  You may withdraw your consent for us to hold your personal data at any time.

We will not pass on to any third parties your personal data.  Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. carriers or bank). In this case however the passing of data is limited to the necessary minimum.

11. Age Restricted Items  

You must be aged 18 or over to purchase any of our smoking related products. By agreeing to our terms and conditions, you are confirming that you are 18 years of age. Upon placing an order please note that we may contact you for proof of age.

12. Risk and Title of Goods 

Risk of damage to/or loss of the goods shall pass to you at the time of delivery (to the address provided by you to B2V Wholesale when the order was placed - or some other such address as may be agreed between the parties from time to time), save in the following situations: if the customer fails to take delivery, risk shall pass to the customer at the time when B2V Wholesale has tendered delivery of the goods; if B2V Wholesale is not responsible for the delivery of the goods, risk shall pass at the point when you or your representative collects the goods from B2V Wholesale’s registered office/warehouse.

Ownership of the goods shall not pass to you until B2V Wholesale has received in full, cleared funds of all sums due: in respect of: the goods; and all other sums which are or which become due to B2V Wholesale from the you on any account. Until ownership of the goods has passed to you, you shall:- hold the goods on a fiduciary basis as the B2V's bailee; store the goods (at no cost to B2V) separately from all other goods you may have acquired in such a way that they remain readily identifiable as B2V’s property; not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; and maintain the goods in satisfactory condition and keep them insured on the B2V’s behalf for their price against all risks to the reasonable satisfaction of the company. On request you shall produce the policy of insurance to the company. 

Until such time as the title of ownership of the goods passes to the you, if the goods are destroyed by an insured risk prior to the same being paid for by yourselves, you shall receive the proceeds of any such insurance as trustee for B2V Wholesale. 

You are entitled to resell or use the goods in the ordinary course of business before ownership has passed. 

Until such time as the title of ownership of the goods passes to the you, B2V Wholesale shall be entitled at any time to require you to deliver up the goods to the B2V Wholesale and if you fail to do so forthwith, B2V Wholesale will enter upon any premises of yourselves or said party where the goods are stores and mark, identify and repossess the goods. 

13. Invalidity and Severance 

Each clause or any part of it, within this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will be severed and will not affect the enforceability or validity of the remainder of the agreement.

14. Retention of Title 

Notwithstanding delivery and the passing of risk, property in and title to, the goods shall remain with the seller until the seller has received payment of the full price of (a) all goods and/or services the subject of the contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer.

The b2vwholesale.co.uk website is operated by:

Books 2 Vessels Limited

Unit 9, Bridge Farm Industries, Botley Road, Curbridge, Hampshire SO30 2HB

Registered in England with Company Number 06868600  VAT Number 803394833



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